Support

Brainrot Card Legends — help and contact.

Write to us

[À COMPLÉTER : support email address]

A person reads every message. We answer in French and in English, usually within [À COMPLÉTER : usual response time]. For a request about your personal data, we answer within one month at the latest.

To help us help you, include your username, your device model, the game version and your support identifier (shown in Settings). If you write to us from the game, this information is added to the message, and you can remove it before sending. [À VÉRIFIER : location in the released version; exact English labels] Never send us your recovery code.

Frequently asked questions

Do I need an account?

For online features (friends, guilds, messages, matches against other players, online backup), yes. The account is created when you choose a username: there is no email and no password. You must be 13 or older.

What is the recovery code?

An optional code that lets you recover your account on a new device. It is shown to you once. We do not know it and cannot send it again: write it down, keep it somewhere safe, and never give it to anyone, not even us.

How do I move to a new device?

On iPhone, if iCloud Keychain is turned on, your account follows you on your Apple devices. Otherwise, or on another device, use your recovery code when signing in. [À VÉRIFIER : label and location of recovery by code; Android flow] Without a synced keychain or a recovery code, we cannot restore an account: nothing lets us check that it is yours.

I bought something and did not receive it

Restart the game with an Internet connection: a purchase that was paid but not yet delivered is delivered at the next launch. [À VÉRIFIER : pending transactions resumed at launch, with real purchases] If the problem persists, write to us with the date of purchase and the store receipt (without your bank details).

How do I restore my purchases?

Subscriptions are restored in Settings > Purchases > Restore purchases. Gems and content already delivered are tied to your account: you get them back by recovering your account (see "How do I move to a new device?").

How do I cancel a subscription?

In your app store settings, which the game opens for you (Settings > Purchases > Manage my subscriptions):

iPhone: Settings > [your name] > Subscriptions > Brainrot Card Legends;
Android: Google Play > Payments & subscriptions > Subscriptions.

Deleting the game or your account does not cancel the subscription. You keep the benefits until the end of the paid period.

How do I get a refund?

Payments are collected by the App Store or Google Play: refund requests go to them, under their terms (for Apple: reportaproblem.apple.com; for Google: your Google Play order history). [À VÉRIFIER : current procedures] See also the Terms of Use, section 11.

Where are the drop rates?

In the game, before every opening: from each booster, from the Jackpot Booster, and in Settings, under Drop rates. They are also published on the Drop rates page.

How do I report a player, a message or a guild?

In the game, from the player's profile, the message (guild or private) or the guild's page: choose "Report", a reason, and add details if you wish. [À VÉRIFIER : exact labels] You receive a report identifier, which lets you follow its status and read the decision. You can also write to us. If you think content is illegal, say so explicitly: such reports are handled first.

How do I block a player?

From their profile or one of their messages: "Block". They can no longer write to you. You can unblock them in the same place. [À VÉRIFIER : exact labels and effects]

A moderation decision concerns me: how do I understand or contest it?

Read the statement of reasons in the game with the report identifier. To contest it, write to us with that identifier. [À VÉRIFIER : where the statement of reasons is shown in the game]

How do I export my data?

Settings > Account > Export my data. You get a JSON file with what our servers hold about your account and your device's save. An Internet connection is needed for the server part.

How do I delete my account?

Settings > Account > Delete my account, then confirm in two steps. An Internet connection is needed. Deletion is immediate and permanent, on our servers and then on your device. Without the app, write to us. Details, and what deletion leaves behind: the Delete your account page.

Is my data sold? Are there ads?

No. The game contains no advertising and no third-party analytics or tracking tools, and we do not sell any data. See the Privacy Policy.

I am a parent: what can I do?

The game is intended for ages 13 and over. You can control purchases with the parental controls of the App Store (Family Sharing, "Ask to Buy") or Google Play (Family Link), and ask us to delete your child's account by writing to us with their username.

Contact for authorities

Single point of contact under Articles 11 and 12 of Regulation (EU) 2022/2065 (Digital Services Act): [À COMPLÉTER : point-of-contact email address]. Accepted languages: French, English.